Terms & Conditions
1. A REIGA registered installer must have installed the Equipment.
2. All repairs to the Equipment at any time shall be carried out by
an engineer approved by the manufacturer or registered with REIGA .
3. Subject to condition 2 above the Equipment shall not have been
tampered with after the installation Date.
4. The structure to which the Equipment is attached, shall not after
the Installation Date have been subject to any internal or external
alteration, disturbance, misuse, abuse or neglect or, have any other
equipment attached to it or be exposed to any additional pressures,
loads or influences, which may in the professional opinion of an
independent surveyor, structural engineer or other suitably qualified
person appointed by REIGA affect the fixture of or performance of the
Equipment attached to it.
5. The structure to which the Equipment is attached shall be
structurally sound at the time of installation.
6. For the avoidance of doubt this guarantee shall relate only to
defects in workmanship relating to the installation of the Equipment
and shall not relate in any way to defects
in Equipment.
7. This guarantee relates to the Equipment and will not be affected
by a change in owner or occupant of the property to which the Equipment
is attached.
8. Prior to requesting REIGA to become involved in rectifying any
defect covered by this guarantee the installer must be notified in
writing of such defect and allowed a reasonable opportunity and access
to remedy such defect.
9. If the defect has not been rectified within 45 days of receipt of
such notification REIGA should be contacted by post at 66 Victoria
Road, Burgess Hill, West Sussex, RH15 9LH or such other address as
notified by REIGA, REIGA undertakes to respond to your letter within 14
days of its receipt. REIGA will then investigate the reported defect
and may arrange for the Equipment and structure to be surveyed by an
independent surveyor, structural engineer or other suitably qualified
person. Such surveyor, structural engineer or other suitably qualified
person shall be allowed reasonable access to the property to which the
Equipment is attached.
10. Any claim under this guarantee shall be notified in writing to
REIGA within 10 years and 60 days of the Installation Date.
11. If such surveyor, structural engineer or other suitably
qualified person is of the opinion that there has been a defect in the
workmanship relating to the Installation of the Equipment, then,
subject to condition 12 below, REIGA shall rectify such defect unless
any of these terms and conditions have not been complied with.
12. The cost to REIGA of any rectification work (including any cost
of repairing or replacing the Equipment) carried out under this
guarantee shall not exceed £10,000 including VAT and REIGA’s liability
under this guarantee is accordingly limited to £10,000.
13. This guarantee will not cover any costs of rectification work
normally covered under a buildings or property insurance or costs of
any rectification work arising from acts of terrorism or vandalism.
14. For the avoidance of doubt under the terms of this guarantee
REIGA shall not be liable for any damage to property (other than damage
to the Equipment caused by any defect in the workmanship relating to
its installation), personal injury, death or claims for loss of
anticipated savings unless such liability arises as a result of the
negligence of REIGA.
15. The terms and conditions of this guarantee do not affect your
statutory rights.
